Payment / Delivery
Tall Bearded Iris orders will only be accepted via our online shop.
Full payment within a week after your order has been place - with either a check, or credit card via PayPal or a normal PayPal Account - is necessary to secure your order. Please be respectful and prompt with your payment. If you like to pay with credit card, please select PayPal in check out.
No order is final or guaranteed until full payment has been received.
Shipping season varies from year to year but in general will start AFTER the 4th of July weekend and go through the end of August. We start the digging process approximately 2 months from when the first order was placed. All orders will be processed in the order they were received, and are considered non-refundable once shipped.
Shipments will be made by USPS. Please include your full street address and phone number. Expedited deliveries will be billed separately at cost. You will get a confirmation email of your order as well as an approximate delivery date.
If you will be on vacation or out of town, please e-mail us at: firstname.lastname@example.org. It is very important that you include your order number in your e-mail and specify an alternative delivery date. We will do our best to take this change into account.
Our shipping fee is broken down into 4 categories:
1-5 plants = $9
6-12 plants = $14
13-20 plants = $19
21 plants and over = $19 + $0.75/ additional plant
We encourage ALL customers to ship for tracking purposes, but if you wish to pick up your order, you may omit the shipping and handling charge by selecting "customer pickup" during the online check-out process.
Please make sure you give us a good phone number and email address so we can contact you when your order is ready. If we have not heard from you within 2 weeks once notifying you that your order is ready to be picked up, or you do not come to the garden for whatever reason, there will be a 50% restocking charge for replanting which will be billed separately, your order will be considered non- refundable, and we will not be able to re-dig your order.
We want you to receive your iris as fresh as possible so be prompt and communicate with us if you cannot get in to pick up your order.